At Finn Andre Hotvedt, we strive to ensure your satisfaction with our products and services. If you are not entirely satisfied with your purchase, we are here to help. This policy outlines your rights and the procedures for refunds and returns, in compliance with Norwegian consumer protection laws and international standards.
1. Right to Cancel
In accordance with Norwegian law and the EU Consumer Rights Directive, you have the right to cancel your purchase within 14 days from the date you receive the goods without giving any reason. This “cooling-off” period applies to both Norwegian and international customers.
2. Conditions for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- A receipt or proof of purchase must be provided.
3. Exceptions
Certain items and services may not be eligible for return, including:
- Digital products once downloaded or accessed.
- Custom-made or personalized items.
- Services that have already been fully performed with your consent.
4. Return Process
To initiate a return, please contact us at finnandreh@gmail.com within 14 days of receiving your item. We will provide you with instructions on how to return your product. The customer is responsible for paying the return shipping costs unless the return is due to a defective product or an error on our part.
5. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund using the original method of payment within 14 days of receiving the returned item. Please note that shipping costs are non-refundable unless the return is due to our error.
6. Faulty or Damaged Products
If you receive a faulty or damaged product, please contact us immediately at finnandreh@gmail.com. We will arrange for a replacement or offer a full refund, including return shipping costs.
7. International Returns
International customers have the same rights as Norwegian customers under this policy. Please be aware that return shipping times and costs may vary depending on your location.
8. Contact Us
If you have any questions about our Refund and Return Policy, please contact us at:
Finn Andre Hotvedt
Fosserødkroken 6, 3282 Kvelde, Norway
Email: finnandreh@gmail.com